top of page
  • Do you offer wholesale pricing for businesses?
    Yes! We offer a range of wholesale options, including bulk perfume oils and pre-filled sprays. You can browse our Wholesale section on the website or contact us directly for customized orders. Minimum order quantity for pre-filled sprays is 12 units.
  • How can I qualify for a bulk order discount?
    Bulk pricing is automatically applied on eligible wholesale products from the Wholesale Bulk section of our website. For pre-filled sprays/private label the minimum order quantity is 12 for Minis & Everyday sprays and Signature is 6 minimum.
  • How does your loyalty program work?
    Our loyalty program rewards you for every purchase! You’ll earn points that can be redeemed toward discounts on future orders. Sign up or log in on our website to start earning points automatically with every purchase. Points can later be exchanged for discount codes once enough are collected.
  • How do I redeem my rewards?
    When you have enough loyalty points, you’ll be able to exchange them for a discount code through your account dashboard. Please note: Because discount codes must be manually applied, after placing your order, you’ll need to contact us so we can apply your reward discount properly. Reach us at info@designerscentsja.com or Whatsapp 876-435-8034
  • What payment methods do you accept?
    We currently accept Cash on Delivery (COD) for bearer deliveries, Bank Transfer, Lynk Payment, and PayPal (with a 10% processing fee applied to PayPal transactions).
  • Can I pay Cash on Delivery (COD)?
    Yes! Cash on Delivery is available for bearer deliveries only. For courier deliveries like Knutsford Express & Zipmail, full payment is required before dispatch.
  • How can I use a discount code?
    At this time, discount code redemption is temporarily disabled during checkout due to clashes with automatic discounts. If you have a discount code, please place your order and then contact us at info@designerscentsja.com or WhatsApp 876-435-8034 to have your code manually applied, if applicable. You may also choose whether to use your coupon code or keep any existing automatic discount, whichever is more beneficial to you.
  • Do you offer gift cards?
    We have temporarily disabled gift card purchases due to low demand. Stay tuned — this feature may return in the future based on customer interest!
  • Can I return or exchange an item?
    We do not accept returns or exchanges unless we sent you the incorrect item. Because our fragrances are stored in refillable bottles, and we cannot guarantee product integrity once opened or returned, all sales are otherwise final.
  • What if I don't like the scent I ordered?
    Fragrance is a personal experience, and scent interpretation can vary. We encourage customers to thoroughly review fragrance notes, research the scent, and contact us for personalized recommendations before purchasing. We are happy to guide you based on the scents you already love. Due to the nature of our products and the refillable bottles, we are unable to accept returns based on personal preference.
  • My item arrived damaged — what should I do?
    If your item arrives damaged, please contact us within 48 hours at info@designerscentsja.com or WhatsApp 876-435-8034 with photos of the damage. We will work with you to resolve the issue as quickly as possible, either by replacement or refund where appropriate.
  • Are returns free?
    If a return is required due to an error on our part (e.g., wrong item, shipping mistake), we will cover the return delivery costs. If we agree to a return based on other circumstances, you will be responsible for the return shipping fees.
  • How long does delivery take?
    Delivery times depend on your location: Bearer Delivery: Next Day Delivery (Closed Sundays) Zipmail: Sent off on Tuesdays & Wednesdays You’ll receive a tracking number as soon as your order ships! Knutsford Express: Sent off on Tuesdays & Fridays Orders may go out sooner or later based on bearer availability, holidays, weather, etc.
  • Do you offer islandwide delivery?
    Yes! We proudly offer fast and reliable islandwide delivery across Jamaica. No matter where you are, we’ll get your fragrance favourites to you.
  • How much is shipping?
    Shipping costs vary depending on your location. You’ll see the shipping cost clearly displayed at checkout before completing your purchase. Tip: Watch for free shipping promotions and special offers!
  • How will I know when my order has shipped?
    As soon as your order is booked for pick up & delivery, you’ll receive Whatsapp tracking updates directly from the bearer. For Knutsford Express & Zipmail a copy of your tracking number will be sent via whatsapp in the evening of the day it was sent off.
  • What are perfume oils?
    Our perfume oils are highly concentrated fragrance blends made without the heavy use of alcohol or water. Unlike traditional spray perfumes, which evaporate quickly, perfume oils offer a richer, more intimate scent experience. Our oils are cosmetic grade A quality and blended with skin-nourishing ingredients like Vitamin E, making them smooth, luxurious, and long-lasting on your skin and even longer on clothes
  • How long does the scent of your oils last?
    Our perfume oils are designed for extended wear, lasting between 6 and 12 hours or longer depending on your skin type and application method. Oils cling to the skin better than alcohol-based sprays, keeping your fragrance noticeable throughout the day. Bonuses: Apply your fragrances to clean well moisturized skin to significantly increase the longevity of your scent. Apply to your clothes to maximize on the longevity of the scent.
  • Are your perfume oils safe for sensitive skin?
    Our perfume oils are crafted using cosmetic-grade A ingredients that are generally well-suited for daily wear. With added Vitamin E and skin-conditioning components, they are gentle on most skin types. However, if you have sensitive skin, we recommend performing a small patch test before regular use - otherwise, enjoy wearing them on your clothes - your fragrance experience will remain impeccable.
  • How should I apply perfume oil for best results?
    Apply perfume oils in any non-sensitive areas you want to, but make sure you apply directly to pulse points like your wrists, neck, and behind the ears for maximum impact. Dab gently rather than rubbing, as friction can break down the fragrance. For best results, apply generously to moisturized skin to help lock in the scent even longer. Bonus: Complement your fragrance with similar or same scented moisturizing body oils or body washes to significantly boost your sillage. Wearing on your clothes is permitted and will last days!
  • Can I layer your perfume oils with other fragrances?
    Yes! Our perfume oils are excellent for layering. You can combine different oils or layer them with your favourite spray perfumes or body mists to create a signature scent that's uniquely yours. The smooth, formula makes them easy to blend without clashing.
  • Are your perfume oils authentic?
    Our perfume oils are inspired interpretations of popular designer and niche fragrances. While we are not affiliated with the original brands, our oils are expertly crafted to capture the character, quality, and beauty of the scents you love — without the designer price tag.
  • What ingredients are used in your oils?
    We use cosmetic-grade fragrance oils combined with a skin-loving base of Vitamin E and aloe. Our formula not only smells incredible but also nourishes your skin, delivering stronger, longer-lasting scent compared to traditional perfumes—without the heavy alcohol or high price tag.
  • Will the scent smell exactly like the original designer perfume?
    Our perfume oils and sprays are expertly inspired by popular designer and niche fragrances. While they are high-quality interpretations, there may be slight differences due to variations in ingredients and concentration levels. We are not affiliated with or endorsed by any brand mentioned.
  • Are your sprays refillable?
    Yes! Our bottles are refillable. While we are currently developing a recycling program, in the meantime, we encourage you to reuse your bottles or store them safely for future refilling opportunities.
  • Do you offer sample sizes before I commit to a full bottle?
    We do not offer sample-sized bottles at this time. However, we include a free sample-once available- with every retail order so you can try a new scent risk-free!
  • Why does my perfume oil color vary sometimes?
    Natural variations in ingredients, fragrance oil age, or temperature changes can cause slight color differences in perfume oils. This does not affect the quality, strength, or performance of the fragrance.
  • What if I have allergies to fragrances?
    If you have sensitive skin or known allergies to fragrances, we recommend performing a patch test before full application. Apply a small amount to a discreet area of skin and monitor for any reaction. If irritation occurs, discontinue use immediately and consult your healthcare provider.
  • How do I place and Order?
    Ordering is easy! 1. Simply browse our collection 2. Add your favourite items to your cart 3. Proceed to checkout. 4. Follow the steps to enter your shipping and delivery information. 5. Submit to complete your order. Once your order is complete, you’ll receive a confirmation email with all your order details and our payment options.
  • Can I modify or cancel my order after placing it?
    We start processing orders quickly to ensure fast next-day delivery, so modifications or cancellations are not always possible once an order is placed. Because we dedicate time and resources to preparing every order, we kindly ask customers to double-check their selections before confirming. If you urgently need to make a change, please contact us immediately at info@designerscentsja.com or WhatsApp 876-435-8034. Please note: Frequent last-minute cancellations, especially after an order has been prepared or shipped, may require full prepayment for any future orders.
  • I made a mistake in my order. What should I do?
    If you notice a mistake (such as the wrong item or address), contact us as soon as possible at info@designerscentsja.com or Whatsapp 876-435-8034. If your order has not yet shipped, we’ll try to correct it for you. Once an order has shipped, we are unable to make changes.
bottom of page